Orders + Shipping

Orders + Shipping FAQs

• When should I receive an order confirmation?
• What do I do if an order is missing items or has incorrect items?
• Can I change items in an order, add items to an order, or cancel an order?
• Can I see what I previously ordered?
• What payment options do you take?
• Do you offer gift wrapping?

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Shipping

• Can I change the billing address on an order?
• Can I change the shipping address on an order?
• What can I do if an order already shipped to the wrong address?
• How do I qualify for free shipping?

Locations + Prices

• Where do you ship?
• Contiguous USA Shipping
• Alaska, Hawaii, & Puerto Rico Shipping
• APO/FPO/DPO Shipping
• International Shipping

Tracking

• How do I track an order's package?
• What do I do if an order's tracking isn't updating?
• What do I do if an order's tracking says delivered, but I did not receive the order?
• What do I do if an order's tracking says label created and hasn't moved?