If there is a defect in the vacuum seal technology, the cup will not retain the temperature properly and may sometimes form condensation. This type of defect is caused during manufacturing and is covered under our one-year limited manufacturer warranty.
If you would like to submit a damage claim here, we can get the replacement process started for you. Please note, not all issues are covered under our warranty, such as normal wear and tear to exterior finishes and damage due to everyday use.
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