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How do I start a return or exchange?

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  • Slblancarte

    I purchased the 40 ounce Faboolous pink mug for the month of October for Halloween back on August 16, 2024. I have purchased many many Swig 40 once mugs and they are wonderful. This week I used my mug for the first time for this month of Halloween. The mug is fine looks fine has no damage. However, unlike my other mugs this one is only keeping ice for maybe 3-4 hours unlike my other mugs that keep ice for more than 24 hours. I fill it with ice and water to keep my water intake. I feel like this one may have a defect with the insulation. Unfortunately I didn’t use it right away once I received it because I was waiting for October to arrive. I do not want a refund, however, I would like an even exchange. Again my nice melts within 3-6 hours. The lid is properly sealed and I see nothing visibly wrong with this 40 ounce mug. I hope Swig makes it right as you can see my order history and see how many Swigs I have purchased. Thank you!

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