Coolers, Bags, and Lunch Bags Warranty – Swig Life

This article is intended to provide clarity around what damages are covered to our cooler items including family coolers, backpack coolers, totes, and lunch bags, and the time frame of that coverage. If you have a damaged, broken, or defective item that meets the following criteria, use the online form at the following link to fill out a warranty claim so that our team can review it!

We are committed to providing excellent quality and service. Your satisfaction is important to us as part of the Swig Life family. If something goes wrong with your Swig Life cooler, bag, or lunch bag, we will do our best to rectify the situation in a timely manner.

Swig Life offers a one-year limited manufacturer warranty and a 90-day finish warranty for all drinkware, coolers, bags, and lunch bags. This warranty applies strictly to the original owner of authentic Swig Life items purchased through swiglife.com or authorized reseller/boutique with proof of purchase. This warranty is void if the product is intentionally altered in any way (such as etching a monogram or adding vinyl stickers), subjected to use beyond the physical limits of the materials, or is damaged as a result of prolonged normal use. 

Products included under warranty:

All Swig Life coolers, bags, and lunch bags purchased within the last 365 days with proof of purchase from swiglife.com or from an authorized Swig Life reseller/boutique. If your claim is approved for replacement, the same product will be replaced based on stock availability. If your item was a gift and you have no proof of purchase, we will not be able to accommodate your claim. If your item was damaged during shipping from an authorized reseller/boutique, please contact the reseller/boutique directly. We only accept claims for items damaged during transit if purchased on swiglife.com.

Eligible Coolers and Bags:

Cooli Family Cooler
Packi Backpack Cooler
Loopi Tote Bag
Slingi Crossbody Cooler
Packi 12 Personal Cooler
Zippi Lunch Bag
Boxxi Lunch Bag

What is covered:

Defects in material and workmanship
Qualifying finish defects up to 90 days after purchase
Damage sustained during transit

What is not covered:

Natural degradation of materials and colors over prolonged use, improper care, or any form of misuse that does not align with care instructions
Normal wear and tear such as cuts, punctures, tears, fraying, and blemishes
Leaking from zipper
Color fading caused by sun exposure
Scratches or abrasions from another surface
Product that has been monogrammed or embroidered in any fashion
Loss or theft 
Any product purchased at discount resellers

For the warranty claim process to move forward, the following conditions must be met:

Your warranty claim must be submitted within 365 days of purchase from an authorized Swig Life reseller/boutique along with proof of purchase. If purchased from a reseller/boutique, please supply the receipt so we can confirm they are an authorized reseller.
You must have used the product only as intended and according to the product’s care instructions and the respective warranty conditions above. Care and use instructions can be found under the 'Description’ section of your specific item on swiglife.com.
You must provide a brief description and clear image(s) of the product showing manufacturing defect.

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