Products included under warranty:
All Swig Life drinkware purchased within the last 365 days with proof of purchase from swiglife.com or from an authorized Swig Life reseller/boutique. If your claim is approved for replacement, the same product will be replaced based on stock availability. If your item was a gift and you have no proof of purchase, we will not be able to accommodate your claim. If your item was damaged during shipping from an authorized reseller/boutique, please contact the reseller/boutique directly. We only accept claims for items damaged during transit if purchased on swiglife.com.
What is covered:
- Defects in material and workmanship
- Qualifying finish defects up to 90 days after purchase
- Defective hot and/or cold retention
- Damage sustained during transit
What is not covered:
- Natural degradation of materials and colors over prolonged use, improper care, or any form of misuse that does not align with care instructions
- Dropped or dented products
- Scratches or abrasions from another surface
- Fading or peeling from general use or cleaning products
- Product that has been laser-etched or monogrammed by an authorized reseller or homemade
- Loss or theft
- Any product purchased at discount resellers
If your Personalized Swig ordered on swiglife.com arrived damaged, please reach out to hello@swiglife.com with a photo of the damage and your order number so we can make it right!
Comments
1 comment
In my order the lid for the wine cup was scattered. Please send my one to replace it. Order #SW30129 for Sheila Finley please mail it to 323 Chelsea Rd Columbiana Al 35051
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