Products included under warranty:
All Swig Life drinkware purchased within the last 365 days with proof of purchase from swiglife.com or from an authorized Swig Life reseller/boutique. If your claim is approved for replacement, the same product will be replaced based on stock availability. If your item was a gift and you have no proof of purchase, we will not be able to accommodate your claim. If your item was damaged during shipping from an authorized reseller/boutique, please contact the reseller/boutique directly. We only accept claims for items damaged during transit if purchased on swiglife.com.
What is covered:
- Defects in material and workmanship
- Qualifying finish defects up to 90 days after purchase
- Defective hot and/or cold retention
- Damage sustained during transit
What is not covered:
- Natural degradation of materials and colors over prolonged use, improper care, or any form of misuse that does not align with care instructions
- Dropped or dented products
- Scratches or abrasions from another surface
- Fading or peeling from general use or cleaning products
- Product that has been laser-etched or monogrammed by an authorized reseller or homemade
- Loss or theft
- Any product purchased at discount resellers
If your Personalized Swig ordered on swiglife.com arrived damaged, please reach out to hello@swiglife.com with a photo of the damage and your order number so we can make it right!
Comments
3 comments
In my order the lid for the wine cup was scattered. Please send my one to replace it. Order #SW30129 for Sheila Finley please mail it to 323 Chelsea Rd Columbiana Al 35051
I am sad that you don’t stand behind your product. I received a Stanley like drink cup as a gift only a month ago. I really loved it and enjoyed using it daily. Today the handle broke off. Sad! Too expensive to replace monthly!
Just received my swig order today. Purchased 4 - 30oz tumblers that were on final sale. Unfortunately, the “get crackin’” tumbler, the design does not fully go to the bottom. Disappointed in the quality of that one & that it can not be sent back to be replaced with one that is done correctly. This is my first experience ordering from Swig. Looks like they do not stand by their product if it is final sale & the item is not properly done.
I’d have better luck buying from an online reseller on a selling site…that way I have a chance of returning the item for a full refund if it arrives not as pictured or described.
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