Can I return a personalized item? Colby June 22, 2023 13:00 Updated Any item that has been altered, laser-etched, or monogrammed is not eligible for a return. If you have any questions, please reach out to us at firstname.lastname@example.org. Related articles When should I receive a refund for a return? How do I start a return or exchange? Can I return or exchange a sale item? What is eligible for a return or exchange? Who pays for the return shipping? Comments 0 comments Please sign in to leave a comment.