How do I start a return or exchange?

You may return your purchase for a refund within 30 days of placing your order. All returned items must be in original packaging with drinkware labels and tags attached, unused*, not damaged, and submitted through our Returns Center via the link below. Items returned in any other condition or manner will not be accepted, a refund will not be issued, and it will not be shipped back to you.

To start the return process, please submit your return request. Depending on the reason for the return, we may reach out with additional questions or try to help replace the item before moving forward with the return process. We want to do everything we can to make our customers happy and ensure you receive a product you love!

You must wait until your return is approved before returning your item(s). You are responsible for any return shipping fees.

Once your return has been received at our facility, it will undergo our return inspection. If it passes, your return will be processed & refunded within 7-10 business days, less your original shipping fees. 

We are unable to offer exchanges at this time.

*Unused: if the item is returned with liquid in it, beverage stains, or water spots from washing, we will not issue a refund.